nGen is a product from nGenera Customer Interaction Management. It provides advanced email management and live chat tools and guarantees rapid, accurate and personalized customer service.

This approach is what is propelling the online gambling industry to realize bigger profits and a better experience for the participant. One of Ireland’s biggest bookmakers is already reporting email response times of less than an hour to all customers, following the implementation of nGen.

nGen Chat, or live chat assistance, offers customers rapid and personalized responses to any question. By employing nGen Chat, a single agent can hold up to six live sessions simultaneously handling customer queries in real time via the website.

The European Managing Director of nGenera CIM, Matthew Haines, says, “The gaming and gambling market is fast-paced and highly competitive, so rapid and effective customer service is vital to maintain customer loyalty and minimize user frustration. By taking advantage of customer interaction management tools, online operators can provide an exceptional service to customers across the channels of their choice.”

IT Solutions Ltd. which owns nGenera Customer Interaction Management was founded in 1989 and is a privately owned company. IT has a proven track record for implementation of successful customer interaction projects in Ireland, the UK and mainland Europe.

nGenera Customer Interaction Management is a global leader in next generation customer experience solutions. Customers report increased customer satisfaction and measureable cost savings within six months of deployment. With 250% customer growth over three years, more companies are moving to implement nGenera’s programs.

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